Responsible Gaming
Gaming Should Be Entertainment
We are committed to promoting responsible gaming practices. Online gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. If you find yourself viewing gambling as income or a solution to money troubles, it may be time to seek support.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in online gaming. We take age verification seriously and encourage parents and guardians to monitor online activity. If you are under 18, please do not use gaming platforms.
Warning Signs of Problem Gambling
Recognise these warning signs in yourself or others:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the time and money spent
- Neglecting family, work, or personal relationships due to gambling
- Feeling anxious or irritable when unable to gamble
- Gambling with money needed for bills, rent, or essentials
- Borrowing money or using credit to fund gambling
- Experiencing unsuccessful attempts to reduce or stop gambling
- Using gambling to escape problems, stress, or negative emotions
- Needing to gamble larger amounts for the same level of excitement
If you experience any of these signs, support is available.
Self-Help Tools & Safer Gaming Features
Responsible gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a cap on how much you are willing to lose during a gaming session
- Reality Checks: Receive reminders during play about the time and money spent
- Session Time Limits: Automatically end your session after a set duration
- Self-Exclusion: Voluntarily exclude yourself from gaming for a period of time (days, months, or years)
- Account Pause: Temporarily suspend your account without losing access permanently
Use these tools proactively to maintain healthy gaming habits.
Support Organisations – Get Help Today
If you or someone you know is struggling with problem gambling, reach out to these trusted organisations:
New Zealand
- Problem Gambling Foundation (NZ): Free, confidential support | Phone: 0800 664 262 | www.pgf.nz
- Gambling Helpline (NZ): 0800 668 293 | Available 24/7
International Resources
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK Self-Exclusion): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
All support services are confidential and free. There is no shame in seeking help.
Take Action Today
If you or someone you care about is experiencing problem gambling, please seek help immediately. Support is available, and recovery is possible. Contact one of the organisations above, speak with a trusted friend or family member, or visit your GP who can provide a referral to appropriate services.
Your wellbeing matters. Gambling should enhance your life, not harm it.